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If you have a complaint about a product or service, please contact us via the contact form. You can also send your complaint by e-mail by sending it to We strive to confirm and answer your question on the same day and you will give a substantive answer within a maximum of 5 working days. Are you not satisfied with the handling of your complaint? Then you can submit this to the Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP te Den Haag ( You can also submit your complaint to the Disputes Committee via the European ODR Platform via

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